Refund Policy
Nuvaressa™ 30-Day Money-Back Guarantee
We want every Nuvaressa product to earn a place in your routine. If you're not completely happy with your purchase, you can request a refund within 30 days of delivery — no questions asked.
How to request a refund
- Email us at nuvaressa.store@gmail.com with your order number and the item(s) you'd like to return.
- Our team will reply within 1 business day with return instructions.
- Once your return is approved (or received, where a return is required), your refund is issued to your original payment method within 5–10 business days.
Conditions
- Refund requests must be made within 30 days of the delivery date.
- Items should be in their original packaging where possible. For hygiene reasons, some personal-care items (e.g. eye patches, lash products, oral-care items) may need to be unused or only lightly used — we assess these fairly, case by case, and the 30-day guarantee still applies.
- If a return shipment is required, we'll provide the return address by email. Return postage is the customer's responsibility unless the item arrived damaged, faulty, or incorrect — in those cases we cover it and may not require the item back at all.
Damaged, faulty or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, email us within 30 days with a photo and your order number. We'll send a free replacement or issue a full refund — your choice.
Late or missing refunds
If you haven't received your refund after 10 business days, first check with your bank or card provider, then contact us at nuvaressa.store@gmail.com and we'll chase it up.
Nothing in this policy limits any rights you may have under consumer law in your country (including the Australian Consumer Law, US state law, the UK Consumer Rights Act, the NZ Consumer Guarantees Act, and Canadian consumer protection legislation).